Course Certified By:

Introduction

The "Dealing With Others in Workplace Level 2" course for NGOs is designed to provide participants with advanced interpersonal skills necessary for effective communication, conflict resolution, and relationship management within the nonprofit sector. Building upon the foundational principles introduced in Level 1, this course delves deeper into understanding human behavior, managing diverse personalities, and navigating complex workplace dynamics commonly encountered within NGO environments. Participants will gain insights and practical strategies to foster positive relationships, enhance collaboration, and promote a supportive and inclusive work culture.

Objectives

Deepen participants' understanding of human behavior and psychology to effectively navigate workplace interactions within NGOs.
Equip participants with advanced communication and interpersonal skills to build rapport, resolve conflicts, and manage difficult conversations.
Provide strategies for managing diverse personalities, addressing power dynamics, and promoting inclusivity within NGO teams.
Develop participants' emotional intelligence and self-awareness to enhance their effectiveness in dealing with others in the workplace.
Empower participants to create a supportive and respectful work environment conducive to collaboration, innovation, and organizational success.

Who Should Attend?

This course is suitable for individuals working within non-governmental organizations (NGOs) in various roles, including:

Managers, supervisors, and team leaders seeking to enhance their interpersonal skills and leadership abilities within NGO settings.
Human resources professionals responsible for fostering a positive workplace culture, resolving conflicts, and promoting diversity and inclusion.
NGO staff members interested in developing advanced communication and relationship management skills to improve team dynamics and organizational effectiveness.
Individuals involved in stakeholder engagement, partnership building, and community outreach within the nonprofit sector.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Course Agenda

The course agenda will be as follows:
• Technical Session 08.30-10.00 am
• Coffee Break 10.00-10.15 am
• Technical Session 10.15-12.15 noon
• Coffee Break 12.15-12.45 pm
• Technical Session 12.45-02.30 pm
• Course Ends 02.30 pm